Terms and Conditions

Polydesign Limited
Company Number: 05709250
Registered Office: Wallows Industrial Estate, Unit 7 Fens Pool Avenue, Brierley Hill, DY5 1QA
Opening Hours: Monday–Friday, 9:30 am – 6 pm
Phone: 01384 75015
Email: info@polydesign.co.uk

Last Updated: 10/11/24

1. Introduction

Welcome to Polydesign Ltd. These Terms and Conditions outline the rules and regulations for using our products and services. By accessing our website, purchasing from us, or engaging with our services, you are agreeing to these terms in their entirety. If you disagree with any part of these terms, please refrain from using our services. Polydesign Ltd reserves the right to modify these terms at any time, and continued use of our services signifies acceptance of the revised terms.

2. Acceptance of Orders

Polydesign Ltd reserves the right to accept or decline any order at our discretion. An initial order confirmation email will be sent to you upon placing an order; however, this email serves solely as an acknowledgment and does not indicate acceptance of the order. Full acceptance occurs only when the goods are dispatched or when written confirmation is provided. In the event that we cannot fulfill an order, we will notify you promptly, and no payment will be processed.

3. Prices and Payment

All prices listed are in GBP and exclude VAT, unless otherwise stated. We reserve the right to modify prices at any time without prior notice. However, any price changes will not affect orders that have already been accepted. Payment is due as per the terms specified on the invoice, and we accept various methods, including [insert specific methods, e.g., bank transfer, credit/debit card]. Failure to make payment by the due date may result in additional interest charges in line with the Late Payment of Commercial Debts (Interest) Act.

4. Delivery

We endeavor to meet estimated delivery dates but cannot guarantee that your order will arrive on a specific date, as delays may occur due to unforeseen circumstances. Delivery fees are applied based on the selected shipping method and will be communicated during checkout. Once the goods are dispatched, the risk of loss or damage transfers to the customer. It is your responsibility to ensure that you provide accurate delivery information to avoid delays or additional costs.

5. Inspection and Returns

Upon receipt of your order, it is essential to inspect the goods for any visible defects or discrepancies. If you discover any issues, please notify us within 48 hours of receipt, providing details of the issue. Goods must be returned in their original packaging and condition within [specify period, e.g., 14 days]. Refunds will be issued after inspecting the returned items and will exclude original shipping fees unless the return is due to an error on our part. Unauthorized returns or returns made outside the specified period may not be accepted.

6. Warranty and Liability

Polydesign Ltd offers a limited warranty on certain goods, covering manufacturing defects. This warranty does not extend to damage resulting from improper use, normal wear and tear, or unauthorized alterations. In the event of a valid warranty claim, we will repair, replace, or refund the item at our discretion. Our liability for any claim is limited to the purchase price of the goods and does not include indirect, incidental, or consequential damages under any circumstances.

7. Intellectual Property

All intellectual property rights, including trademarks, logos, designs, and content associated with Polydesign Ltd, are the exclusive property of Polydesign Ltd or its licensors. Unauthorized use, copying, or reproduction of our intellectual property is strictly prohibited and may result in legal action. If you wish to use any of our intellectual property, please contact us for written permission.

8. Data Protection

We are committed to safeguarding your personal data and comply with all applicable data protection laws. Any personal information collected during the ordering process will be handled according to our Privacy Policy. By engaging with our services, you consent to the collection, use, and processing of your data as described in our Privacy Policy, which includes communication regarding your order and marketing if consent is provided.

9. Force Majeure

Polydesign Ltd is not liable for any delay or failure to fulfill obligations due to events beyond our reasonable control, including, but not limited to, natural disasters, strikes, government actions, or disruptions to telecommunications or transportation networks. In such cases, we reserve the right to suspend or cancel deliveries and are not obligated to provide compensation for any resulting delays.

10. Governing Law

These Terms and Conditions, along with any separate agreements whereby we provide you services, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Amendments

Polydesign Ltd reserves the right to amend these Terms and Conditions at any time. Changes will be posted on our website, and it is your responsibility to review them periodically. Your continued use of our services following any updates signifies your acceptance of the amended terms.

12. Contact Information

If you have questions or require further information regarding these Terms and Conditions, please contact us via email at info@polydesign.co.uk or by phone at 01384 75015. Alternatively, you may reach us by post at Polydesign Limited, Wallows Industrial Estate, Unit 7 Fens Pool Avenue, Brierley Hill, DY5 1QA.